A+ 2009 Certification Course

ExamForce (Product Image)

10 Sessions / 28 Hours
Product ID # 103098
Made in the USA

Product Price:
$675.00.00

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Session 1

Section A: Technician Professionalism

  • Introduction
  • Hygiene
  • What to Wear
  • Operational Procedures
  • Professional Appearance
  • Honesty and Integrity
  • Dependability and Responsibility
  • Authorization of Work
  • Adaptability and Versatility
  • Sensitivity

Section B: Successful Communication

  • What Not to Do
  • Assertive Communication
  • Computer Technician Etiquette
  • Electrostatic Discharge
  • Antistatic Mats and Wrist Straps
  • Antistatic Bags
  • Electromagnetic and RF Interference
  • Physical Safety
  • Building Services

Section C: The Visible PC

  • The System Unit
  • Standard Peripherals
  • Connecting the Monitor
  • USB and FireWire
  • Network Connections
  • Audio Connections
  • Additional Connections
  • Legacy Connectors
  • VGA Connectors
  • PC Tips

Section D: Inside the System Unit

  • Working in the System Unit
  • CPU and RAM
  • Motherboard
  • Power Supply and Connections
  • Drives
  • Cooling the System
  • System Unit Tips

Section E: Visible Windows

  • Windows Only
  • Workgroups and Domains
  • Window Tips
  • Windows 2000 Pro
  • Windows XP Versions
  • Windows Vista Versions
  • Media Center

Section F: 64-Bit Windows

  • 64-Bit Computing
  • Measuring CPU/RAM Capacity
  • 32-Bit vs. 64-Bit
  • 64-Bit Versions of Windows
  • 64-Bit Tips

Session 2

Section A: Windows: The Grand Tour

  • Mouse Clicking
  • Modern Login Screens
  • Windows Desktop
  • Task Manager
  • Compatibility Mode
  • Desktop Icons
  • Windows Explorer
  • Windows XP Desktop
  • Windows Vista Desktop

Section B: Hot Keys, Function Keys, and Aero

  • Function Keys and Hot Keys
  • Windows Logo Key
  • Function Keys
  • CTRL+ESC
  • ALT and SHIFT Key Combinations
  • Cut, Copy, Paste, and Undo

Section C: Critical System Files

  • System Folder Location
  • Fonts and Offline Items
  • System32 Folder
  • Temp Folder
  • Program Files
  • Documents and Settings
  • Common User Folders
  • My Documents
  • Application Data
  • Start Menu
  • Vista System Files
  • Vista Users Folder
  • Folder Memorization

Section D: Registry and System Tools

  • System Registry
  • User Account Control
  • Registry Keys
  • Other Registry Items
  • Registry Editor 32
  • The Control Panel
  • Administrative and System Tools
  • Disk Management and Services
  • MMC
  • System Tools

Section E: Understanding Microprocessors

  • Man in the Box
  • Code Book and Registers
  • Binary

Section F: Machine Language

  • Machine Language Introduction
  • Program Commands
  • Clock Speed
  • RAM
  • Bits and Bytes
  • What RAM Is
  • The Data Bus and RAM
  • The MCC and RAM
  • Determining RAM Size
  • Address Registers

Section G: Pipelines

  • Four-Stage Pipeline
  • Prefetch and Decode
  • Execute and Write
  • The Pipeline at Work
  • Pipeline Stalls
  • Modern Pipelines
  • Caching
  • RAM Cache
  • L1 Cache
  • L2 Cache
  • L3 Cache
  • RAM Caches at Work

Session 3

Section A: Clock Multiplier

  • System Crystal
  • Clock Multiplier
  • Front Side Bus
  • Multiple Pipelines
  • Processes
  • Threads
  • Hyperthreading
  • Tips

Section B: CPUs

  • CPU Overview
  • Sockets
  • CPU History - Intel®
  • CPU History - AMD®
  • Socket Types
  • Intel® Information
  • Multiple Cores Concept
  • AMD® Information
  • Dual-Core Families
  • Phenom™ CPUs
  • Core™ i7and i5
  • Mobile Processors
  • Server Processors

Section C: Installing and Upgrading CPUs

  • Installing a CPU
  • Fan Installation
  • Connecting the Fan
  • Additional Considerations
  • Fins, Fans, and Heat Pipes
  • Liquid Cooling
  • Phase Change Cooling
  • CPU Troubleshooting Tips
  • CPU Fan Troubleshooting Tips
  • Upgrade Troubleshooting Tips
  • CPU-Z

Section D: RAM

  • Transistors and Capacitors
  • RAM Tech Tip
  • Memory Chips
  • Synchronous Dynamic RAM (SDRAM)
  • RAMBUS
  • DDR
  • DDR2 and DDR3
  • Motherboard RAM Capacity
  • Installing RAM
  • Dual Channel
  • Triple Channel
  • Recap
  • Upgrading RAM
  • Specialized Memory
  • Single vs. Double-Sided
  • Maintaining and Repairing RAM
  • RAM Count
  • Testing RAM

Section E: BIOS and CMOS

  • Chipset
  • BIOS
  • BIOS, POST, and CMOS
  • CMOS Setup
  • Advanced Chipset Features
  • Power Management
  • Frequency and Voltage Control
  • Discard/Save Changes
  • BIOS Security
  • TPM
  • CMOS Battery
  • BIOS Version
  • POST
  • Beep Error Codes
  • Text Error Codes

Section F: Expansion Bus

  • Beyond the EDB
  • Northbridge
  • PCI
  • AGP
  • PCIe
  • AMR and CNR

Session 4

Section A: Motherboards and Cases

  • Form Factors
  • ATX
  • MicroATX
  • BTX
  • NLX
  • Motherboard and Accessories
  • Inside the Case
  • Front Panel Connections
  • The Motherboard Book
  • Coarse/Fine
  • Installing the Motherboard
  • Attaching Front Panel Connections
  • Expansion Card Tips

Section B: Powering the PC

  • Electricity
  • Measuring Electricity
  • Wattage Ratings
  • DC/AC
  • Testing Tools
  • ATX Power Supply
  • P4 Connector
  • Standard Power Cable
  • Soldering Irons
  • ATX 12 V Connectors
  • Additional Connectors
  • Larger Power Supply
  • Modular Connections
  • Power Supply Rails
  • AC Adapters
  • Power Supply Maintenance
  • Intermittent Rebooting
  • Power Supply Tips
  • Testing Power Supplies
  • Surges/Sags
  • UPS

Section C: The Physical Hard Drive

  • Inside the Hard Drive
  • Read/Write Armatures
  • Data Scale
  • Flux Reversal
  • CHS Values

Section D: Understanding ATA

  • ATA
  • IDE
  • Connecting ATA/IDE Drives
  • Master/Slave Drives
  • DMA
  • ATA-2
  • Logical Block Addressing
  • ATA-3 and S.M.A.R.T.
  • ATA-4
  • ATA-5 and Ultra DMA
  • ATA-6
  • ATA-7 and SATA
  • Hard Drive Configuration/Boot Priority
  • Attaching Multiple Drives
  • Warning Sounds

Section E: Advanced ATA

  • IDE/EIDE/ATA Tips
  • Drive Sizes
  • Solid-State Drives
  • eSATA

Session 5

Section A: The World of SCSI

  • SCSI
  • Termination
  • SCSI IDs

Section B: RAID

  • RAID Overview
  • RAID O
  • RAID 1
  • Parity
  • RAID 5
  • RAID 0+1
  • RAID Controllers
  • Motherboard RAID Support
  • Configuring RAID
  • RAID Array
  • Hardware RAID vs. Software RAID
  • Swapping Drives in RAID
  • Expansion Cards

Section C: Partitioning

  • Partitioning Overview
  • Disk Management
  • Change Drive Letters
  • Boot Sector
  • File Formats
  • NTFS

Section D: Mounting and Formatting

  • Mount Points
  • Formatting the Drive
  • Allocation Units
  • Quick vs. Standard Formatting
  • Dynamic Disks
  • Simple Volumes
  • Spanned Volumes
  • Striped Volumes
  • Extending and Shrinking Volumes

Section E: Managing and Maintaining Drives

  • Defragmenting
  • Defragmentation Defined
  • Check Disk
  • Missing and Failed Drives

Section F: Removable Media

  • Removable Media
  • Floppy Drives
  • Optical Media
  • CD-ROM
  • CD-R
  • CD-RW and DVD
  • DVD+/-R and DVD+/-RW
  • Double-Sided and Dual-Layer DVD
  • Optical Media and the A+ Exam
  • Blu-ray
  • Installing Optical Drives
  • Cleaning Optical Media
  • Flash Media

Session 6

Section A: Installing and Configuring Windows

  • Installation Steps
  • Requirements
  • Compatibility
  • Backup/Restore
  • Installation Methodologies
  • Automation of Installation
  • Image Installation
  • Partitions
  • Network Options
  • Region and Language
  • Post Install Jobs
  • Set Up During Install
  • Windows Update
  • Activation
  • Third Party Device Tips

Section B: Troubleshooting Windows

  • Boot Files
  • Boot.ini
  • Boot Manager
  • Troubleshooting Boot Problems
  • Blue Screen of Death
  • XP Recovery Console
  • Vista System Recovery
  • Windows Startup Problems
  • MSConfig
  • Windows Advanced Boot Options
  • Event Viewer
  • Services
  • Restore Points
  • Safely Remove Hardware
  • Troubleshooting Applications
  • Recovery Partitions

Section C: Command Prompt

  • The Command Prompt
  • Directory Commands
  • Creating and Removing Directories
  • MSConfig Via Command Prompt
  • DOS Command: EDIT
  • DOS Command: COPY
  • Switches
  • Copy by Extension
  • Copying as an ASCII File
  • Verify
  • Overwrite Without Prompting
  • DOS Command: XCOPY
  • Formatting from Command Prompt

Section D: Users and Groups

  • Authentication and Authorization
  • SIDs in Action
  • Biometric Devices
  • Smart Cards
  • Creating Users
  • Administrators
  • Groups and Users
  • Power Users
  • Managing Users and Groups
  • Creating Groups

Section E: NTFS

  • NTFS Permissions
  • Networking Shares
  • Folder Permissions
  • Setting User Permissions
  • Inheritance
  • NTFS File Attributes
  • File Encryption
  • UAC/Create Password

Section F: Backing Up the System

  • File Attributes
  • Backups
  • Full Backup
  • Incremental vs. Differential Backup
  • ERD/Automated System Recovery
  • Performing Backups
  • Vista Backup and Restore Center
  • Migrating Data
  • Migration and Recycling

Session 7

Section A: General Purpose I/O

  • Serial Ports
  • USB
  • Human Interface Devices
  • FireWire
  • Keyboards
  • Regional/Language Options
  • ASCII/Unicode
  • Accessibility Options
  • Repeat Settings/Typematic Buffer
  • The Mouse
  • Windows Mobile Devices
  • KVM Switch

Section B: Video

  • Video Cards
  • CRT Monitors
  • Refresh Rates
  • Pixel Aspect Ratio
  • Safety Considerations
  • Degaussing
  • Carrying a CRT
  • LCD Monitors
  • Polarity of Light
  • How an LCD Works
  • LCD Pixels
  • CCFL
  • Brightness/Contrast

Section C: Managing and Maintaining Video

  • Resolution
  • Color Depth
  • Native Resolution
  • Video Card Considerations
  • CrossFire/SLI
  • Installing Cards/Drivers
  • DirectX
  • Drivers
  • Display Settings
  • Dual Monitors
  • Troubleshooting Video Problems
  • VGA/DVI
  • HDMI
  • Analog Video Connections
  • Monitor Cleaning

Section D: Multimedia

  • Sound Waves/Compression
  • MIDI/FM Synthesis
  • Codecs/Player Association
  • SC Standards/Initial Outputs
  • Surround 5.1
  • Additional Outputs
  • S/PDIF
  • Video/Compression
  • Video Capture Devices
  • Windows Media Center
  • Personal Video Recorders
  • Web Cams
  • Multimedia Installation Processes
  • Sound Card Drivers
  • Port Assignment within Device Manager
  • Sound Settings
  • Headsets
  • Front Panel Connectors
  • Individual Application Considerations
  • Volume Control

Session 8

Section A: Computer Assembly

  • Parts Checklist
  • Motherboard/CPU Assembly
  • POST
  • Assembling within the Case
  • Second Self Test
  • Installing Drives
  • Additional Considerations
  • CMOS Clear Jumper
  • Installing Windows
  • Drive Lock
  • Post-Installation Tips

Section B: Network Cabling

  • Cabling
  • Coaxial Cable
  • Twisted-Pair Cable
  • Category Levels
  • Fiberoptic Cable
  • Fire Ratings
  • Network Connections
  • Cable Nomenclature Tips

Section C: Ethernet

  • Early Networks
  • Ethernet Recipe Book
  • Packets
  • Physical Addresses
  • Addressing a Packet
  • 10Base-T
  • 100Base-T
  • Switch
  • 1000Base-T
  • Link Lights
  • Speed Indications

Section D: Network Protocols and TCP/IP

  • NetBIOS/Broadcasting
  • TCP/IP
  • Logical Addressing
  • Network IDs
  • Default Gateway
  • Subnet Mask
  • Configuring a Static IP Address
  • ipconfig Commands
  • Ping
  • DHCP
  • Configuring a Dynamic IP Address
  • DCHP Issues
  • Repair

Section E: Getting Online

  • IP Class Tips
  • Class A, B, and C
  • Dial-up
  • DSL
  • ADSL
  • Cable
  • Satellite
  • ISDN
  • Fiber
  • WAN/LAN Connections
  • DNS
  • DNS Server
  • IP Address Resolution
  • DNS Troubleshooting
  • nslookup
  • DIG
  • Configuring a Router
  • Private IP Addresses/NAT

Section F: Troubleshoot Networking Connections

  • First Rule of Problems on the Internet
  • Loopback Plugs
  • Cable Testers
  • Other Troubleshooting Options
  • Troubleshooting Commands
  • Ping -l
  • Traceroute

Session 9

Section A: Internet Applications Part I

  • Ports
  • Netstat
  • Using TCPView
  • Proxy Server
  • Configuring a Proxy Server
  • Pop-ups and Filters
  • HTTPS

Section B: Internet Applications Part II

  • Well-Known Port Tips
  • E-mail
  • Configuring E-mail Accounts
  • File Transfer Protocol
  • Telnet
  • Secure Shell
  • VoIP
  • Single Inline Package
  • Remote Desktop Protocol
  • Shared Folders

Section C: Threats and Firewalls

  • Malware
  • Viruses
  • Trojans and Worms
  • Spam
  • Spyware
  • Phishing
  • Configuring a Software Firewall
  • Open Ports
  • Hardware and Software Firewalls
  • Configuring a Hardware Firewall
  • Port Forwarding
  • DMZ

Section D: Anti-Malware

  • Anti-Malware Tips
  • Microsoft Security Essentials
  • System File Checker
  • Remediation
  • Social Engineering/Phishing Tips

Section E: Wireless

  • Wireless Technologies
  • 802.11
  • 802.11b
  • 802.11a
  • 802.11g
  • 802.11n
  • Configuring a Wireless Access Point
  • Configuring SSIDs
  • Wireless Encryption Options
  • Wireless Setup Considerations
  • Physical Placement
  • Installing NICs and Drivers
  • Netbook and Laptop Considerations
  • Configuring a Wireless Client
  • Connection Control
  • WLAN/DHCP Server Configuration
  • Bluetooth
  • Types/Profile Functions
  • Configuring Bluetooth

Section F: Printers

  • Dot Matrix
  • Ink-Jet
  • Laser
  • Toner
  • Laser Printer Diagram
  • Thermal and Solid Ink Printers
  • Parallel Cables and Ports
  • Port Modes
  • USB Printers and Cables
  • Network Printer Connections
  • Outdated Connection Tips

Session 10

Section A: Installing and Maintaining Printers

  • Print Drivers and Languages
  • Adding Printers
  • Printer Properties
  • Sharing Printers
  • Printer Maintenance
  • Material Safety Data Sheets
  • Troubleshooting Printers
  • Paper Jams
  • Drum Issues
  • Lines
  • Smearing and Garbage Printout

Section B: Portable Computing

  • Portable Computing Options
  • External and Video Ports
  • Function Key
  • Docking Stations
  • ExpressCards and PC Cards
  • Media and USB Ports
  • Wireless
  • Laptop Batteries
  • AC Adapters

Section C: Laptop Repair and Power Management

  • Power Management
  • CMOS Power Settings
  • Wake On Settings
  • Power On Alarm
  • Windows Power Management
  • Power Management Tip
  • Laptop Repair
  • Laptop Repair Tools
  • Laptop RAM
  • Mini PCI
  • Fans and Hard Drives
  • Screens and Keyboards
  • Touch Pads
  • CPUs and Motherboards
  • CMOS Batteries and Speakers

Section D: LK Films: Your PC and You

  • Trip Hazards
  • Consumables
  • Odors, Damage, and Extension Magnets
  • Driver Signing
  • Creating Folders

Section E: LK Films: Troubleshooting and You

  • Troubleshooting, Repair, and Maintenance

A+ 2009 Course Update
Session 1

Section A: Windows 7 Introduction

  • Windows 7
  • Windows 7 Starter
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • TPM
  • Enabling BitLocker

Section B: Installing Windows 7

  • Minimum Hardware Requirements
  • Extras
  • Cores vs. CPUs
  • Upgrade Planning
  • Clean Install vs. Upgrade

Section C: Windows 7 Explorer

  • Sidebar
  • Creating a Library
  • Windows Standard Libraries

Section D: UAC

  • User Account Controls
  • Modifying UAC Settings

Section E: Disk Management

  • FAT32
  • FAT64/exFAT

Section F: IPv6 Introduction

  • IPv6
  • Sample IPv6 Address
  • IPv6 Example

Section G: Networking

  • Permissions, Sharing, and Hiding
  • Discovery
  • Application
  • Vista Assignment and Discovery
  • Public/Private Discovery
  • Homegroups