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ExamForce :: Support :: FAQ
 Frequently Asked Questions (FAQ)
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Our frequently asked questions are you first stop for ExamForce Customer and Technical support. If you have any additional questions please CLICK HERE.
General
- What is the best way to contact you.
- Do I need a credit card?
- Can I get free upgrades on your product?
- How do I print the questions?
- I want to order several items at once, but im afraid some may become outdated before I get a chance to take the exams.
- What does ALS (ExamForce) do to protect my credit card info?
- I try and open the notes section on the quizzer but nothing happens.
- What if I have a question about the material or content?
- I lost my 25 digit Database License Number. Where is it?
- I find the practice exams and questions to be too difficult. Are they harder then the actual certification exams themselves?
- Can I install this on multiple machines?
- Can the product be emailed through a firewall?
- Can I get free upgrades on your product?
- How long will it take before I can go and test?
Customer Service
- I cannot review the questions in Pretest Mode.
- When I am in Adaptive Drill I get an error which say No questions selected. Can’t proceed. What did I do wrong?
Tech Support
- What type of system requirements do I need?
- What operating systems can I run the program on?
- During the installation process I received an error which said, \"Error from main Refer Qmod Public //For Debugging only//.\"
- When installing the software I get an error which says, “Invalid Exam databases exists in exam path. Some of the Exam db’s will be discarded.
- How do I print the questions?
Misc
- How long will it take before I can go and test?
Order Information
- What method of shipping do you use?
- I want to order several items at once, but I am afraid some may become outdated before I get a chance to take the exams.
General
- What is the best way to contact you.
From 9-5 Eastern 1-800-845-8569 US and Canada
727-507-9646 INTL.
After hours support@examforce.com
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- Do I need a credit card?
In order to purchase online you do. If you dont have one please contact a sales consultant for other option.
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- Can I get free upgrades on your product?
Sure, just email us a support@examforce.com prior to sitting for an exam.
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- How do I print the questions?
In any of the three study modes, please enter into an exam and then in the top left hand corner, select the print function. If you then want to view the answer or explanation, select the buttons on the bottom of the screen.
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- I want to order several items at once, but im afraid some may become outdated before I get a chance to take the exams.
No problem. As a Customer of Adaptive Learning Systems, we will update your software at no additional price to you. If you are looking for an update please contact the customer support department at support@examforce.com
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- What does ALS (ExamForce) do to protect my credit card info?
All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
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- I try and open the notes section on the quizzer but nothing happens.
Actually when you start using the problems, the notes section will be blank. The notes section is for you to use as you go through the quizzer and come across questions that you want to leave yourself a note on. After a series of notes are built up you then have the option to print them.
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- What if I have a question about the material or content?
Please feel free to send an email to one of our experts at asktheexpert@examforce.com Make sure you include the test you are working on and the QID# of the question.
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- I lost my 25 digit Database License Number. Where is it?
This can be found on the inside of the jewel case of the CD or on the email that was sent to you.
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- I find the practice exams and questions to be too difficult. Are they harder then the actual certification exams themselves?
We strive to prepare our students to the best of our ability with questions similar to the actual exam.
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- Can I install this on multiple machines?
Yes, the product you just purchased is for a single license agreement but may be installed on multiple machines.
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- Can the product be emailed through a firewall?
Yes, the email will be sent to you and includes a direct link to our web site where you can download the software.
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- Can I get free upgrades on your product?
As a Customer of Adaptive Learning Systems, we will update your software at no additional price to you.
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- How long will it take before I can go and test?
This will depend on your skills set and the amount of time you can spend studying. If you have made 3 trips through the software and are scoring over 90% on the simulated exam, then you are ready to sit.
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Customer Service
- I cannot review the questions in Pretest Mode.
When you first start using the program you should take 4 Pretests. The goal at this point is to get a better idea of the database and program but more importantly, the software to get an idea of where you are at. You should be reviewing each question until you have completed the Pretest mode and moved onto the Adaptive Drill.
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- When I am in Adaptive Drill I get an error which say No questions selected. Can’t proceed. What did I do wrong?
You need to select and objective category and then select the amount of questions you want.
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Tech Support
- What type of system requirements do I need?
Windows 98-Vista
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- What operating systems can I run the program on?
Windows 98-Vista
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- During the installation process I received an error which said, \"Error from main Refer Qmod Public //For Debugging only//.\"
Please go to our Errata section of the Support page for more information on this problem.
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- When installing the software I get an error which says, “Invalid Exam databases exists in exam path. Some of the Exam db’s will be discarded.
This is a glitch in the system and will not cause you any problems. Please just disregard.
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- How do I print the questions?
In any of the three study modes, please enter into an exam and then in the top left hand corner, select the print function. If you then want to view the answer or explanation, select the buttons on the bottom of the screen.
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Misc
- How long will it take before I can go and test?
This will depend on your skills set and the amount of time you can spend studying. If you have made 3 trips through the software and are scoring over 90% on the simulated exam, then you are ready to sit.
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Order Information
- What method of shipping do you use?
We ship via Federal Express in the United States and via global priority internationally. Depending on your location to Tampa, Florida shipping times usually will be from 4-6 days for US delivery and 1-2 weeks for International orders.
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- I want to order several items at once, but I am afraid some may become outdated before I get a chance to take the exams.
No problem. As a Customer of Adaptive Learning Systems, we will update your software at no additional price to you. If you are looking for an update please contact the customer support department at support@examforce.com
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ExamForce, Inc. is not sponsored by, endorsed by, or affiliated with Cisco Systems, Inc. Cisco®, Cisco Systems®, CCDA™, CCNA™, CCDP™, CCNP™, CCIE™, CCSI™, the Cisco Systems logo, and the CCIE logo are trademarks or registered trademarks of Cisco Systems, Inc. in the United States and certain other countries. All other trademarks, including those of Microsoft, CompTIA, and Citrix are trademarks of their respective owners.
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